@extends('layouts.dashboard')
@section('title', $ticket->ticket_no)
@section('page_title', __('Support Tickets'))

@section('content')
    <div class="d-flex justify-content-between align-items-center mb-3">
        <a href="{{ route('admin.tickets.index') }}" class="btn btn-light btn-sm"><i class="bi bi-arrow-left me-1"></i>{{ __('All tickets') }}</a>
        <div class="d-flex gap-2">
            @if($ticket->status !== 'closed')
                <form action="{{ route('admin.tickets.close', $ticket) }}" method="POST">@csrf<button class="btn btn-sm btn-outline-secondary">{{ __('Close') }}</button></form>
            @else
                <form action="{{ route('admin.tickets.reopen', $ticket) }}" method="POST">@csrf<button class="btn btn-sm btn-outline-primary">{{ __('Reopen') }}</button></form>
            @endif
        </div>
    </div>

    <div class="card shadow-sm mb-3">
        <div class="card-body">
            <div class="d-flex flex-wrap justify-content-between align-items-center gap-2 mb-1">
                <h5 class="mb-0">{{ $ticket->subject }}</h5>
                <span class="badge bg-{{ ['open' => 'warning', 'pending' => 'info', 'resolved' => 'success', 'closed' => 'secondary'][$ticket->status] ?? 'secondary' }}">{{ status_label($ticket->status) }}</span>
            </div>
            <div class="small text-muted">{{ $ticket->ticket_no }} · {{ $ticket->user->name ?? '—' }} ({{ $ticket->user->email ?? '' }}) · {{ status_label($ticket->category) }} · {{ status_label($ticket->priority) }}</div>
        </div>
    </div>

    @foreach($ticket->replies as $reply)
        <div class="card shadow-sm mb-2 {{ $reply->is_staff ? 'border-primary' : '' }}">
            <div class="card-body py-3">
                <div class="d-flex justify-content-between small text-muted mb-1">
                    <span>@if($reply->is_staff)<span class="badge bg-primary me-1">{{ __('Staff') }}</span>{{ $reply->user->name ?? '' }}@else<span class="fw-semibold">{{ $reply->user->name ?? __('Student') }}</span>@endif</span>
                    <span>{{ $reply->created_at->format('M d, Y H:i') }}</span>
                </div>
                <div>{!! nl2br(e($reply->body)) !!}</div>
            </div>
        </div>
    @endforeach

    @if($ticket->status !== 'closed')
        <div class="card shadow-sm mt-3">
            <form action="{{ route('admin.tickets.reply', $ticket) }}" method="POST" class="card-body">
                @csrf
                <div class="row g-2 align-items-end">
                    <div class="col-md-9">
                        <label class="form-label small">{{ __('Reply (student is notified)') }}</label>
                        <textarea name="message" rows="3" class="form-control @error('message') is-invalid @enderror" required></textarea>
                        @error('message')<div class="invalid-feedback">{{ $message }}</div>@enderror
                    </div>
                    <div class="col-md-3">
                        <label class="form-label small">{{ __('Set status') }}</label>
                        <select name="status" class="form-select mb-2">
                            <option value="pending" @selected($ticket->status !== 'resolved')>{{ __('Pending') }}</option>
                            <option value="resolved" @selected($ticket->status === 'resolved')>{{ __('Resolved') }}</option>
                            <option value="closed">{{ __('Closed') }}</option>
                        </select>
                        <button class="btn btn-primary w-100"><i class="bi bi-send me-1"></i>{{ __('Send') }}</button>
                    </div>
                </div>
            </form>
        </div>
    @endif
@endsection