@extends('layouts.dashboard')
@section('title', $ticket->ticket_no)
@section('page_title', __('Support'))

@section('content')
    <div class="mb-3"><a href="{{ route('support.index') }}" class="btn btn-light btn-sm"><i class="bi bi-arrow-left me-1"></i>{{ __('All tickets') }}</a></div>
    <div class="card shadow-sm mb-3">
        <div class="card-body">
            <div class="d-flex flex-wrap justify-content-between align-items-center gap-2 mb-1">
                <h5 class="mb-0">{{ $ticket->subject }}</h5>
                <span class="badge bg-{{ ['open' => 'warning', 'pending' => 'info', 'resolved' => 'success', 'closed' => 'secondary'][$ticket->status] ?? 'secondary' }}">{{ status_label($ticket->status) }}</span>
            </div>
            <div class="small text-muted">{{ $ticket->ticket_no }} · {{ status_label($ticket->category) }} · {{ status_label($ticket->priority) }} {{ __('priority') }}</div>
        </div>
    </div>

    @foreach($ticket->replies as $reply)
        <div class="card shadow-sm mb-2 {{ $reply->is_staff ? 'border-primary' : '' }}">
            <div class="card-body py-3">
                <div class="d-flex justify-content-between small text-muted mb-1">
                    <span>@if($reply->is_staff)<span class="badge bg-primary me-1">{{ __('Support') }}</span>@else<span class="fw-semibold">{{ __('You') }}</span>@endif</span>
                    <span>{{ $reply->created_at->format('M d, Y H:i') }}</span>
                </div>
                <div>{!! nl2br(e($reply->body)) !!}</div>
            </div>
        </div>
    @endforeach

    @if($ticket->status !== 'closed')
        <div class="card shadow-sm mt-3">
            <form action="{{ route('support.reply', $ticket) }}" method="POST" class="card-body">
                @csrf
                <label class="form-label small">{{ __('Reply') }}</label>
                <textarea name="message" rows="3" class="form-control mb-2 @error('message') is-invalid @enderror" required></textarea>
                @error('message')<div class="invalid-feedback d-block mb-2">{{ $message }}</div>@enderror
                <button class="btn btn-primary"><i class="bi bi-send me-1"></i>{{ __('Send reply') }}</button>
            </form>
        </div>
    @else
        <div class="alert alert-secondary">{{ __('This ticket is closed. Open a new one if you still need help.') }}</div>
    @endif
@endsection